1. No-refund policy
LinkVy sells access to digital creator tools, profile hosting, plan features, and related services. Because access or feature activation begins immediately or shortly after payment, LinkVy does not offer refunds, partial refunds, credits, or exchanges for any reason, including but not limited to a change of mind, not using the plan or its features, purchasing the wrong plan by mistake, dissatisfaction with design, templates, or results, or early cancellation of a paid plan.
2. Limited exceptions required by law
A refund, correction, or other remedy will only be provided where it is strictly required by applicable law, a payment-network rule, or an authorised dispute decision — for example:
- A duplicate or technically mistaken charge that the payment gateway confirms and cannot itself correct.
- Payment was successfully deducted but the purchased plan was never activated, and the issue is not resolved after being reported.
- A remedy is mandated by a non-waivable consumer-protection or payment-network rule that applies to you.
Outside these narrow, legally-required cases, no refund will be issued. Where a remedy is legally required, LinkVy may, at its discretion, offer plan activation, a correction, or a replacement access period instead of a monetary refund, where that satisfies the applicable legal requirement.
3. How to report a payment issue
If you believe you were charged in error or your plan was not activated, contact support@linkvy.xyz or use the Contact page within 7 days of the transaction. Include your account email or username, payment/order reference, date, amount, plan, and a description of the issue. Do not send full card numbers, passwords, OTPs, or private keys. We aim to acknowledge reports within 24 hours and resolve them within 15 working days.
4. Cancellation of recurring plans
You may cancel a recurring plan at any time through your account or payment-provider controls, or by contacting support, to stop future renewal. Cancellation stops the next billing cycle only — it does not reverse or refund the current paid period, which remains active and non-refundable until it naturally expires.
5. Downgrades and plan changes
If your plan is downgraded, suspended, or changed before its paid period was expected to end due to a payment, billing, or account issue, this is addressed as a support/grievance matter under Section 3 above, and not as a refund request. No monetary refund is issued for the unused portion of a plan in such cases; where LinkVy is at fault, it will restore access or extend the plan instead.
6. Payment disputes and chargebacks
If you file a chargeback or payment dispute with your bank or payment provider instead of contacting LinkVy first, LinkVy may suspend the associated account pending investigation. Filing a dispute does not remove your obligation to provide truthful information or cooperate with a reasonable review, and does not itself entitle you to a refund from LinkVy beyond what applicable law requires.
7. Taxes and gateway charges
Prices, taxes, and gateway charges shown at checkout are final once payment is completed. Where a refund is legally required under Section 2, the amount returned may be adjusted for taxes, gateway fees, and currency conversion as permitted by law. LinkVy does not control a bank's processing time for any amount that is returned.
8. International and India-specific rights
LinkVy operates from Panipat, Haryana, India. This no-refund policy applies to all users, subject to any mandatory consumer or digital-content rights that cannot be waived under the law of your country or region. Indian users retain rights under applicable Indian consumer and payment law that this policy cannot override.
9. Policy updates
We may update this policy when LinkVy changes its plans, payment providers, or legal obligations. The current version and effective date will always be shown on this page. Questions can be sent to support@linkvy.xyz.